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Frequently Asked Questions (FAQs)
The cornerstone of FiberGard Plus! Is our commitment to offering the finest quality products backed by outstanding ongoing customer service. Our system is specifically tailored to insure that a FiberGard Plus! Professional is only a phone call away with an answer for any potential question that may arise.
Our extensively trained FiberGard Plus! Professionals instruct our Interior Design Partners and clients to the benefits and techniques of preventative maintenance, as well as conducting a “spot cleaning” seminar so that each client understands the mechanics of effective cleaning. FiberGard Plus! Is designed to be safe on all washable and “dry clean only” fabrics and carpets:
FiberGard Plus! is completely odorless when dry and will not affect the color or feel or any fabric or floor covering. Our system is a truly unique product and service unparalleled in the fiber protection marketplace.
What kinds of spots and stains does FiberGard Plus! protect against?
FiberGard Plus! protects against various soils, grass, blood, oil, tar, grease, gum, ink, as well as hundreds of other combinations of staining agents, spots, and spills.
If FiberGard Plus! safe for children and pets?
Yes. With over 25 years of extensive testing, development, research, and everyday use in thousands of homes, our product line has repeatedly met all safety requirements and demonstrated itself to be safe in the home.
How does FiberGard Plus! work?
FiberGard Plus! takes advantage of a new chemistry called “micro-encapsulation” that incorporates a combination of polymers, co-polymers, fluorochemicals, resins, and suffactants that work in unison to provide a safe, much longer lasting barrier that protects against oil and water-based staining compounds. The key to our system is that FiberGard Plus! actually penetrates directly into the treated fiber, as opposed to just coating the surface. This allows FiberGard Plus! to provide an enhanced barrier of protection from potential staining agents. Additionally, this exclusive formula also adds enhanced protection from UV rays and flammability, as well as strengthening the actual fiber, providing longer wear.
Will spills “bead up” on treated items?
“Beading up” depends entirely on the type of fiber involved and the degree of openness of the weave of the fabric. The tighter the weave, the greater surface resistance. However, even if the spot or spill infiltrates that airspace, it releases much more readily when properly treated and cleaned with FiberGard Plus!
Does FiberGard Plus! have an odor?
Once the product has completely dried within a period of 4-6 hours, FiberGard Plus! is completely odorless, colorless, and non-toxic. Increased airflow will accelerate dry-time and help dissipate the “clean” smell immediately following application.
Will FiberGard Plus! prevent soiling and spots?
FiberGard Plus! will not make soil, spotting, or spills hover 6 inches above the surface! It will, however, allow the various staining agents to be released much more effectively than untreated or mill-treated fibers. Nothing will protect against the effects of bleaches, strong acids, or dyes. Therefore it is very important to be extremely careful with use of these potential staining agents.
Does FiberGard Plus! “waterproof” fibers?
Our system is not intended for use as a waterproofing agent. However, it will substantially improve resistance to water-based substances.
Should I apply FiberGard Plus! to mill-treated fabrics?
Absolutely! There is no comparison! FiberGard Plus! will dramatically enhance and improve the effectiveness of these previously treated items. Along with this, our system is designed to offer a complete system of on-going maintenance with an unparalled level of service. Clients will hav eth added benefit of having a local FiberGard Plus! professional treat their furnishings at their location with minimal disruption to their lives.
Additionally, at the time of your in-home estimate, we will demonstrate how FiberGard Plus! works, how to effectively remove spots and spills and give yout he appropriate cleaning agent with regard to your situation. Our specifically formulated cleaning solutions DO NOT remove the initial protective treatments.
How much does FiberGard Plus! cost?
Compared to other products and sources on the market, FiberGard Plus! is an absolute bargain! Taking into account how much longer the treatment lasts, coupled with a lifetime of spot removal assistance, your investment in FiberGard Plus! is a very small price to pay. Think about how much time and money you will save in both cleaning and replacement c osts with FiberGard Plus! in place to protect your furnishings.
How can I get an estimate for FiberGard Plus! service?
When purchasing new upholstery and furnishings, or cleaning existing furnishings before applying FiberGard Plus!, simple pick oup the phone to schedule an estimate. We are professionals that pride ourselves on customer service and will work with YOU according to YOUR schedule. You will be thankful that you put FiberGard Plus! to work for you!
We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this website. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.
We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.
What Information Do We Collect?
When you visit this website, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as visitors browse our website.
Personal information you choose to provide
Registration information – When you register for any of our products, services, or newsletters you provide us information about yourself.
Credit card information – If you choose to avail yourself of our services, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
Credit card number
Name on credit card
Credit card billing address
Business and home phone number
This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing, we will discontinue sending the particular messages as soon as technically feasible.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
Website Use Information
Similar to other commercial website, our website utilizes “cookies” and web server log files to collect information about how our website is used. Information gathered may include the date and time of visits, the pages viewed, time spent at our website, the websites visited just before and just after our website. Please note that your information will be stored and processed on our computers in the U.S. The laws on holding personal data in the U.S. may be less stringent than the laws of your country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How do we use the information that you provide to us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts, and improve our content and service offerings, and customize our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.
Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.
Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by responding via the link provided on the communication.
Occasionally, our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information and demographic information (such as zip code or age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Children are not eligible to use our services unsupervised and we ask that children (under the age of 14) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.
Sharing and Selling Information
We do not share, sell, lend or lease any of the information that uniquely identify subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.
How can you access and correct your information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the public.
What about other websites linked to our website?
Acquisition or changes in ownership
In the event that the website (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.
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